Job Description

We are looking for candidates with the following experience

• As a CH Associate you work as an individual contributor. You will be a part of a pod of 4-5 members.
• 3 to 5 years experience in customer service/customer support.
• You’ll be handling the day to day, helping the pod complete it’s daily roles.
• Strong communication skills - both written and verbal. Can articulate thoughts well.
• You play the role of a mentor for the management trainees in your Pod and other Pods.
• As an Associate CH, your core job involves handling support groups (providing live concierge to travellers)
• Calling customers to get their feedback, reaching out to customers to get reviews/pictures and doing your bit in keeping customer happiness high :)
• Patience is key and the ability to keep anxiety levels to a minimum is a must.
• Should be willing to handle randomization and realise that it’s the only constant in any startup.
• You will be involved in giving your Pod manager data, give daily status updates, work on mini projects, etc.